Donna Mack, M.ED, the Disability Diplomat™

Disability as Possibility

Accessibility Hacks™

Workshops

Take The Guesswork Out Of Disability: Communicating With and About Customers With Disabilities

In this informative, interactive presentation you will learn:

  • the importance of “People first” language.
  • words and phrases to include, and those to avoid.
  • how to ensure your non-verbals are sending the right message.

Make Way For The Wheelchair Ramps and Service Dogs: Marketing To and Serving Customers With Disabilities

In this informative, interactive presentation you will learn how:

  • to connect with customers with disabilities before they walk through the door.
  • to communicate comfortably and effectively with customers with disabilities.
  • the provisions of the Americans With Disabilities Act protect your business.

Recruiting and Hiring Qualified Individuals with Disabilities

Between 20 and 25% of Americans have some form of disability. Of these, 70% or more are either under or unemployed, and—of these—approximately 66% are willing and able to work. 

This training will familiarize you with:

  • The meaning of the term “disability” as defined under the Americans With Disabilities Act (ADA).
  • Advantages of hiring qualified individuals with disabilities, including veterans with disabilities.
  • Best practices for recruiting and interviewing qualified employees with disabilities, including veterans with disabilities.

Reasonable Workplace Accommodations

Reasonable accommodations are the essential game-changer that make it possible for many (but not all) employees with disabilities to successfully perform the essential functions of their jobs.

This training will familiarize you with:

  • Confidently guide employees through the process of requesting a reasonable workplace accommodation.
  • Understand your rights and responsibilities in this area under the Americans With Disabilities Act.

Be aware of free resources to help streamline the process for both employer and employee.

Serving Customers with Disabilities (Can be customized to specific industries upon request):

At least 1 in 5 Americans has some form of disability. By 2030, 1 in 3 of us will be a person with a disability. Consumers with disabilities contribute hundreds of billions of dollars to the US economy each year in the form of discretionary income…and currently make up approximately 25% of your potential customer base. If they can’t access your goods and services, they’ll do business elsewhere. 

This training will familiarize you with:

  • How to communicate effectively with customers with disabilities.
  • How to attract customers with disabilities to make them want to buy from you.
  • Tips to make your business more welcoming to customers with disabilities.

Note from Donna: If you don’t find the program you’re looking for on this page, check out my pages on Keynote Programs  or Consulting Services. Each of my programs—whether a keynote, workshop or consulting presentation—is customized to meet the unique needs of the individual client. My keynote programs are typically on the topic of change. Training workshops generally cover disability accessibility/accommodation,  and consulting services can encompass either change, or disability accessibility/accommodations, depending upon the client’s specific needs.

So if you’re looking for a keynote on disability accommodations, a workshop on change, or anywhere in between please feel free to contact me for a program that’s tailor-made to fit your organization.